Experience

• Tier 2 Technical Support Representative at DrFirst, Inc.

  Remote, US

  October 2021 - Present

  Provide several forms of technical support for DrFirst software and products.
  
  Work with partners of DrFirst on escalated issues and other partner specific priorities and software uses.
  
  Assist in software quality assurance as well as testing and identifying bugs.
  
  Work with API calls and xml data to identify errors or integration problems.

• Art Department Lead / Environment Artist at Accidentally Games

  Burlington, VT, US

  August 2020 - May 2021

  Used Autodesk Maya and Unity to create and test environment elements with the unique lighting system.
  
  Created the art and concepts in the first semester then onboarded and led the art team for the second semester.
  
  Managed art documentation, concept work, and quality assurance.
  
  Helped the team transition from in person work to working remotely early in the project.

• 3D Environment Artist at Team Rat Vibes

  Burlington, VT, US

  April 2020 - June 2020

  Worked with the art lead in Autodesk Maya and the Substance suite programs to create stylized environment elements.
  
  Assisted in managing documentation, concept work, and quality assurance.

• Service Specialist at Janitronics Inc

  Williston, VT, US

  June 2019 - October 2020

  Cleaned and maintained a corporate office building nightly. Mostly general cleaning/ up keep and small repairs.

• Shift Lead at Parkside Cafe/Bristol Bakery

  Hinesburgh, VT, US

  June 2018 - February 2020

  Lead shifts in day to day restaurant operations. Including waiting tables and bartending, organizing breaks, as well as opening and closing the business frequently.

• Clerk at Myers Bagel Bakery

  Burlington, VT, US

  August 2017 - June 2018

  I worked at Myer’s bagels as a café employee. I did various work in relation to the café side of the business including running the register, cooking menu items for customers, closing the dining and bagel making area, and general stocking.

• Cleaning personnel at Citizens Bank

  Vergennes, VT, US

  December 2016 - August 2017

  I cleaned the Citizens Bank in Vergennes each night. The work itself was relatively simple and included vacuuming, window washing, dusting, etc.

• Front Desk Receptionist at Courtyard by Marriott

  Williston, VT, US

  August 2015 - December 2016

  I was primarily as a front desk associate and bartender but I had been cross trained in many departments. I have worked more than a few shifts in laundry, the bar, the kitchen, and the night audit. I have also cleaned and checked rooms for housekeeping when needed.

• Art and Embroidery Trainer at Vermont Teddy Bear Company

  Shelburn, VT, US

  November 2012 - February 2016

  This was a seasonal job that I worked in the months of November, December, January, and March most of the years listed. I worked in the art and embroidery division for many seasons and in the last few seasons trained newer seasonal workers on the programs and products being made. We used CorelDraw and Adobe Illustrator to cut vinyl to be heat pressed onto pajamas and bears. We also used these programs to create artwork to be pressed.

• Sales Associate at Classic Stitching

  Vergennes, VT, US

  April 2011 - February 2012

  I worked mostly in the store section of this embroidery shop. I helped customers pick out designs and clothes they were looking for and occasionally helped with embroidery and design.